Leveraging a unique approach to discover unknown barriers, usability issues and unlocked potential within your digital platforms

Since the beginning of 2020, ecommerce demand has skyrocketed 300%. Consumer behavior will never be the same.
Your Digital EcoSphere

As customers interact with digital platforms, they are truly engaging with almost every part of an organization. This digital experience happens inside the digital ecosphere.

The  Blind Spot

As with every organization, Blind Spots develop within the customer experience that are easily hidden and overlooked. 

Our proprietary process illuminates these blind spots and our team identifies how to improve the experience, refine the platform and ultimately grow revenue.

In Every Part of Your Digital World, We've Got you Covered

User Experience

Customer experience (CX) is the process of designing products and services with the customer at the forefront of decision-making. CX refers to every interaction a customer has with a business, both pre- and post-sale. We take it to a micro detail view which will fuel your growth performance.

DīSEMETRICS

Given the complexities of measuring an entire organization’s digital ecosphere, simplicity isn’t just needed, it’s required.

  • Brings understanding & clarity in a sea of complexity

  • Elevates areas that are winning and areas that need work

Digital Optimization

After identifying what needs to be changed or improved, we can then assist you in getting the job done. We have teams that can handle SEO, platform installations, ecommerce upgrades or anything else we identify as an area that needs change.

User Experience

Customer experience (CX) is the process of designing products and services with the customer at the forefront of decision-making. CX refers to every interaction a customer has with a business, both pre- and post-sale. We take it to a micro detail view which will fuel your growth performance.

DīSEMETRICS

Given the complexities of measuring an entire organization’s digital ecosphere, simplicity isn’t just needed, it’s required.

  • Brings understanding & clarity in a sea of complexity

  • Elevates areas that are winning and areas that need work

EcoSphere Review

A digital commerce audit is an opportunity to find quick wins, identify roadblocks and assess your site’s infrastructure, information architecture and overall usability. Together, we can review your ecommerce customer experience from awareness channels through to conversion and KPI performance that may be preventing customers finishing the goals you want them to complete.

Measuring Your

Digital Effectiveness

Once we complete a Digital EcoSphere Review, our team will use our proprietary  DĪSEMETRICS™ to provide a detailed report covering up to 14 different areas of your digital enterprise. Along with that report, the team will also provide in-depth scoring that will let identify the performance of each category. The scoring measures your organization's digital effectiveness in detail. Our team will provide recommendations on ways to improve underperforming areas and celebrate the high performing areas.

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